Reporting to the Associate Sales Director, the Sales Assistant supports the Sales team in fulfilment of sales; ensuring excellent post-sale client service; updating Salesforce with meaningful business intelligence about the gallery’s clientele; and, updating the entire team on recent efforts by the Sales team vis artist management.

Job Responsibilities
The Sales Assistant understands the goals that are specific to marketing and sales. He/she executes the plan by working closely with members of the Sales team and liaising with other departments. The Sales Assistant is responsible for:

Sales Strategy:

  • Understand the digital marketing and eCommerce strategy for the year;
  • Identify works that should be marketed and sold online;
  • Fully understand the costs, discount policies and target margins for works;
  • Balance outstanding client service with the needs of the gallery;
  • Implement consistent engagement strategies with walk-in visitors, phone and email inquiries;
  • Generate sales invoices and facilitate post-sale service to clients (i.e. deliveries, storage and/or installation);
  • Update Salesforce with works on reserve, NFS and sales;
  • Provide remote support to sales staff who are travelling;
  • Provide client service on-site when sales staff are travelling or out of the gallery;
  • Reconcile expense reports for sales staff;
  • Develop richer client profiles including interests, engagement and sales;
  • Mine business intelligence in Salesforce to focus client outreach and improve the results of every campaign;
  • Review auctions to determine comparable values and selling opportunities;
  • Work with Head of Client Development to segment prospects and clients and undertake research to offer relevant works and tailored content to prospects and clients;
  • Cultivate new types of collectors who haven’t thought of the gallery as a “go-to place” for them;
  • Manage a pipeline of prospects and clients and input conversion efforts and sales in SF;
  • Serve as a brand ambassador at gallery and museum exhibitions.

Artist Management:

  • Work with Director(s) on the market development strategy for designated artists;
  • Manage artist relationships pro-actively to seize on media, museum, promotional and sales opportunities;
  • Maintain up-to-date and accurate artist biographies and related content for the website;
  • Facilitate commissions and the fabrication of works with the Operations team;
  • Collaborate with artists on the concept, design and installation of gallery exhibitions;
  • Update team regularly on the status of inventory, exhibitions, special projects and other issues related to the artists with whom they work.

General:

  • Attend all sales meetings and compile weekly re-caps;
  • Staff gallery events as needed;
  • Assist with gallery maintenance to ensure an exceptional client and visitor experience;
  • Orient and train new hires as needed;
  • Ensure effective internal communication so that colleagues have sufficient and timely information to achieve their goals;
  • Use information systems to improve efficiency.

Requirements:

  • Team player
  • Eager to learn about the art world and gallery operations
  • Detail-oriented; capable of prioritising and executing multiple tasks in a fast-paced environment
  • Clear oral and written communication
  • Excellent interpersonal skills
  • Creative problem solving
  • Consistency and reliability
  • Models a professional way of working
  • Able to manage a sometimes busy workload and stay calm under pressure

BA and/or MA in Art History. 3+ years as a specialist or a salesperson in the commercial art world. Computer skills: MS Office Suite and Salesforce

To start ASAP
Salary: mid to high £30k’s

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