Our client is looking for an Online Coordinator to join the online sales team. This is an entry level role and the ideal candidate would be an Art History undergraduate with a year’s experience as a gallery assistant or similar, who is digitally savvy and desires to be in a customer facing role that can lead to being more sales orientated after a year to 18 months.
Purpose of the role:
To assist the team in day-to-day activities, by providing effective support in all online enquiries and leads.
Responsibilities:
Supporting the day-to-day business operations of the Online team, including:
- Daily management of all online enquiries whether through the website or various social media platforms.
- Ensuring enquiries are dealt with in a timely manner.
- Methodical analysis of enquiry potential and referring all such enquiries to other team members as required.
- Maintaining the sales database.
- Undertake research as needed.
- Answering telephone enquiries and resolving or escalating to the appropriate team member.
- Updating daily reports to track enquiries.
- Act as the conduit between enquiries and the Sales Team.
- Strategic planning, offering suggestions and making improvements to client services.
- Assisting as necessary during events and gallery private views.
- Filter, manage and qualify correspondence, cross-check with the existing database and research if necessary.
- Maintain an exemplary working knowledge of the gallery and its current, historical and upcoming exhibitions.
Required skill set:
- Strong communication and interpersonal skills.
- Smart presentation & excellent time management.
- Highly organised at all times.
- Capable and confident – both in conduct and communication.
- Positive and enthusiastic personality, representing a positive image of the business at all times.
- Genuine interest in the art market.
- IT proficient.
Full-time, based in the office
Salary: Around £25k