Our client is an established Arts Organisation based in London and they are seeking to fill the role of Membership Manager.
Scope and Purpose
The Membership Manager will be responsible for a vibrant and growing group of Members. They will be the point person dedicated to queries relating to all aspects of Membership including Membership inquiries, booking of facilities, in particular Gallery spaces, and a liaison on events programming and additional services. They will work closely with the Programme Manager to foster community spirit and collaboration within the Membership and externally. For those Members moving into permanent offices, the Membership and Account Manager will support the Operations team to cater to requests and individual office fit outs, and in the long term, ensure Member satisfaction across all Membership tiers. This post also supports the renewals scheme and contributes to long-term strategy and the ongoing expansion of the community.
Main Duties and Responsibilities
- Maintain and nurture the relationships with Members; top-tier businesses within the art industry, acting as the primary point of contact on a day-to-day basis.
- On-board recently accepted Members to the Membership, welcoming to the community and developing warm, one-to-one relationships.
- Ensure a seamless and positive Member experience, as expected of a leading art organisation for every Member.
- Focus on Member experience and supporting the full Membership life cycle.
- Support Members with the planning and execution of Exhibitions and other additional services.
Person Specification Essential Skills and Attributes
- Proven experience as a?Client Relationship Manager
- Art History, Fine Art or Curatorial Studies degree or minimum 5 years’ experience in the Art Industry
- Knowledge of customer relationship management (CRM) practices, ( Salesforce).
- Experience in sales or customer service is preferred
- Problem-solving attitude and has an aptitude for fostering positive relationships
- An energetic, highly motivated, and enthusiastic team player with a desire to further their career in the art world through contributing to the success.
- Previous experience in a demanding client-facing role.
In addition, the benefits you are eligible to receive are:
- 25 days holiday, plus bank holidays
- Hybrid working scheme
- You will be eligible for the Bonus Scheme
- Access to local partnerships and benefits
Location: London
Hours: Full time
Start date: ASAP
Salary: around £33k-38k