We are on the hunt for a Client Services Manager/Online Client Developer to work with a leading luxury goods brand in London.

About:

Our client is a leading luxury goods brand. Established in the early eighties, the gallery showcases art from emerging and established artists, and household names. Our client is seeking a Client Services Manager/Online Client Developer to undertake the management of all inbound enquiries – and the successful candidate will be responsible for ensuring that all enquiries are captured and appropriately responded to in a timely manner and with a focus on high-end service.

Responsibilities:

  • Control of central inbox and social media platform inboxes answering questions and redirecting as necessary
  • Answering telephone enquiries and resolving or escalating to the appropriate team member in the gallery
  • Act as the conduit between enquiries and the Sales Team
  • Client research, managing information and ensuring fully updated CRM
  • Intelligent and thoughtful relationship management for clients
  • Strategic planning, offering suggestions and making improvements to Client Services
  • Recognition of where and how to escalate high value enquiries and seamless management of related questions
  • Filter, manage and qualify correspondence, cross-check with the existing database and research if necessary
  • Conduct analysis on enquiries, extract useful data and information
  • Maintain an exemplary working knowledge of the gallery and its current, historical and upcoming exhibitions
  • As the role progresses, an involvement in marketing and in sales where crossover exists
  • Manage senior stakeholder relationships and take a hands on approach to relaying information and handling clients both in person and over the phone/email.

 Requirements:

  • Luxury online sales experience
  • Use of Google Workspace, particularly an in-depth knowledge of Google Sheets
  • Digital marketing skills advantageous
  • Experience in delivering exemplary service to UHNW individuals
  • Excellent telephone manner
  • Resourcefulness and research skills
  • Problem-solving ability, a calm and professional demeanour at all times
  • Acute attention to detail and pride in the position
  • A vocational background or keen interest in modern and contemporary art is essential

 

    Please fill in the form below and attach your CV to apply now.

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